Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Ukee. The following terms and conditions constitute our official Shipping Policy for all orders placed on our website https://www.ukee.in/.

1. SHIPMENT PROCESSING TIMELINES
We strive to get your products out to you as quickly as possible.

Order Processing: All orders are verified, packed, and handed over to our logistics partners within 1 to 2 business days from the time of order confirmation.

Orders are not processed, shipped, or dispatched on Sundays or national holidays.

During peak seasonal sales, holiday rushes, or promotional events, processing may take an additional 24 hours. If there is a prolonged or major delay in processing your order, our care team will notify you directly via email or SMS.

2. DELIVERY TIMEFRAME 
Once dispatched from our warehouse facilities, your order is estimated to reach its destination within 3 to 7 business days.

Metro Cities & Urban Hubs: Deliveries typically arrive closer to the 3 to 4 business day mark.

Tier-2 / Tier-3 Cities & Regional Areas: Deliveries may take between 5 to 7 business days depending on the specific accessibility and routing of our courier networks.

3. SHIPPING CHARGES
Shipping fees (if applicable) are dynamically calculated based on order weight, value, and destination zip code.

Any applicable shipping fees will be transparently detailed at checkout before you finalize your payment.

4. ORDER TRACKING & CONFIRMATION
You will receive a Shipping Confirmation notification containing your active tracking link and reference number as soon as your package leaves our facility.

Please note that tracking details usually take up to 24 hours after shipment to update live tracking milestones on the courier portal.

5. DELIVERY ADDRESS ACCURACY
Customers are solely responsible for ensuring that the provided shipping address, landmark, and contact phone number are fully accurate at checkout.

We cannot reroute packages once they have been picked up by our logistics providers.

If you catch a typo or mistake in your address, please notify us immediately at care@ukee.in within 12 hours of placement so we can attempt an address amendment before fulfillment.

6. HANDLING TRANSIT DAMAGES OR LOSSES
Ukee works with reputable courier networks to ensure safe handling, but in the rare event that a package arrives damaged or goes missing:

Damaged Deliveries: Please inspect your package carefully upon receipt. If the contents are visibly damaged, report the issue to care@ukee.in within 2 days of delivery.

To accelerate resolution for damaged goods, we strongly suggest capturing a brief unboxing video or photographs of the external packaging and item condition.

7. CONTACT US
For tracking escalations, shipping delays, or special logistical queries, please reach out directly to our customer care team:

Ukee India

Email: care@ukee.in