Refund policy

RETURN & REFUND POLICY

Thank you for shopping at Ukee. We value your business and aim to make our return and refund process as straightforward and clear as possible.

1. RETURN WINDOW 
To be eligible for a return, you must notify us or initiate the return process within 2 days of receiving your package.

The 2-day countdown begins exactly from the date and time the tracking system marks your delivery as "Delivered."

To start a return request, please email our support team directly at care@ukee.in with your order ID and a brief explanation for the return.

2. CONDITIONS FOR RETURNS
We strictly accept returns only if the items meet the following criteria:

The product must be completely unused, unworn, unwashed, and in the exact condition that you received it.

All original product tags, labels, and protective stickers must still be intact and attached.

The item must be returned in its original packaging.

Valid proof of purchase (such as your web invoice or order confirmation email) must be provided.

3. REFUND TIMELINE
Once your returned item arrives at our warehouse and undergoes inspection, we will notify you via email regarding the approval or rejection of your claim.

Processing Period: If your return is approved, your refund will be credited within 7 business days.

Payment Mode: The refund amount will automatically be credited back to your original payment method (Credit card, Debit card, UPI, or Net Banking).

Note: Your bank or financial institution may take an additional few days to reflect the amount on your statement after we release it.

4. RETURN SHIPPING COSTS
Customer Responsibility: Unless the return is due to an error on our part (such as a wrong or defective item received), you will be responsible for the return shipping fees.

Non-Refundable Shipping Charges: Original shipping fees paid during the initial purchase are non-refundable and will be deducted from your final credit amount.

5. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order immediately upon delivery. If your item is broken, defective, or incorrect, reach out to us at care@ukee.in right away.

To speed up processing for damaged items, we highly recommend providing a quick unboxing video or clear photographs alongside your email.

6. EXCHANGES
Exchange/replacement deliveries will be done within 5-7 Business days.

7. CUSTOMER SERVICE CONTACT
For any queries related to returns, tracking updates, or refunds, please reach out to our dedicated care team:

Ukee India

Email: care@ukee.in
 Mobile Number: +91 74168 90202