Privacy policy

PRIVACY POLICY

At Ukee, accessible from https://www.ukee.in/ (the “Site”), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Ukee and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at our designated support email: care@ukee.in.

1. INFORMATION WE COLLECT
We collect several different types of information for various purposes to provide a seamless shopping experience and to continuously improve our services.

Personal Identifiable Information: While using our Site to browse, register an account, or complete a purchase, we may ask you to provide us with certain personally identifiable information. This includes:

Name (First and Last name)

Email address (e.g., for order confirmations and communication via care@ukee.in)

Phone or mobile number

Shipping and Billing Address

Log and Device Data: Like most e-commerce platforms, Ukee utilizes log files. These files automatically record information when you visit the website. This data may include your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks.

Transaction and Payment Data: When making purchases on our storefront, your financial information (such as credit/debit card numbers, UPI IDs, or net banking credentials) is safely transmitted to and processed by our secure, third-party payment gateways. Ukee does not store your full financial or card details on our internal servers.

2. HOW WE USE YOUR INFORMATION
We process and utilize the collected data in compliance with legal standards to:

Process, fulfill, and ship your orders, and provide you with related invoices or shipping tracking links.

Provide, maintain, operate, and secure our online storefront.

Understand and analyze how users interact with our website to improve layout, performance, and product offerings.

Communicate directly with you for customer support, website updates, and—with your explicit permission—marketing, newsletters, and promotional offers.

Detect, investigate, and prevent fraudulent transactions or unauthorized account activity.

3. COOKIES AND TRACKING TECHNOLOGIES
Ukee uses cookies to store information regarding visitors' preferences and the specific pages accessed on the website. This information is utilized to optimize your user experience by customizing our web page content based on your browser type or session data (such as keeping items saved in your shopping cart). You can choose to disable cookies through your individual browser options, though doing so may limit certain site functionalities.

4. DATA SHARING WITH THIRD PARTIES
We do not sell, trade, or rent your personal data to third parties. We only share information with trusted third-party service providers who help us run our business operations, including:

Logistics and Delivery Partners: To safely package and ship products directly to your address.

Payment Processors: To ensure secure and encrypted monetary transactions at checkout.

Analytics and Infrastructure Providers: To monitor website stability and traffic behaviors.

Legal Enforcement: We may share personal data if required to do so by applicable laws, legal processes, or government requests within India.

5. DATA RETENTION
We will retain your personal information only for as long as is necessary for the activities outlined in this Privacy Policy. We store and use this data to the extent required to comply with our statutory legal obligations (such as keeping records for commercial or tax compliance), resolve disputes, and maintain our active service agreements.

6. SECURITY OF YOUR DATA
The security of your data is a top priority. Ukee implements industry-standard technical and administrative security measures, including Secure Socket Layer (SSL) encryption, to safeguard your information from unauthorized access, loss, or alteration. Please note that while we follow strict guidelines to protect your data, no method of transmission over the internet can be guaranteed as completely absolute or impenetrable.

7. CHILDREN'S PRIVACY
Ukee does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided personal information on our storefront, we strongly encourage you to contact us immediately at care@ukee.in so we can take swift action to remove such records from our systems.

8. USER RIGHTS (UNDER THE INDIAN IT ACT & DPDP ACT)
You have the right to access, update, correct, or request the deletion of the personal data we maintain about you. If you wish to review or purge your personal information from our systems, please submit a formal request to our care team.

9. CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any revisions will be updated live on this page with a revised "Last Updated" date at the top. We encourage users to periodically check this policy to stay informed on how we protect their data.

10. CONTACT INFORMATION
For questions, concerns, or to exercise your data rights, please contact our privacy compliance support team:

Tyrgen Private Limited
Email care@ukee.in